Forums/Working with Clients/Work Issues

Upwork Hourly Protection for Freelancers

Jacqueline Pittenger
posted this on February 9, 2013, 5:45 PM

Upwork Hourly Protection ensures that an hour worked is an hour paid.

Criteria to Qualify

To qualify for Upwork Hourly Protection, you need:

  • An hourly contract
  • A client with a verified payment method
  • An account in good standing
  • To log your hours with the Upwork Team App
  • To be visibly working on a contract-related activity in your Work Diary
  • To annotate your Work Diary with memos or Activities labels that adequately describe the activity performed
  • To maintain adequate and fair activity levels
  • To stay within the contract's weekly limit

Not Covered

The following types of payments aren’t covered by Upwork Hourly Protection:

  • Manual payments, including milestones, bonuses, and other one-time payments
  • Payments invoiced for manual time
  • Payments for hours you log beyond your weekly limit
  • Weekly rate payments (rare)
  • Payments from clients who haven’t verified their payment method
  • Payments made or received outside Upwork or that are otherwise in violation of the Upwork User Agreement

Upwork Hourly Protection is subject to the terms and conditions outlined in the Upwork User Agreement and Hourly Escrow Instructions. Upwork Hourly Protection doesn’t apply to:

  • Freelancers or contracts in violation of the Upwork User Agreement

  • Instances in which you are aware of, or complicit in, another user's violation of the Upwork User Agreement

  • Instances in which you are involved in fraudulent activities or abuse of the Upwork Hourly Protection program

Please contact Customer Support with any questions or concerns regarding Hourly Protection.

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