The Job Success Score (JSS) is a valuable measure of your clients' satisfaction with your agency’s performance, as well as your agency's overall history on the Upwork platform.
Agency JSS is calculated the same way as an individual freelancer’s JSS, but with one difference — instead of only one freelancer’s contract being considered, we look at all of an agency’s contracts, including those of both exclusive and non-exclusive agency contractors. This ensures that agencies and agency members have one consistent score.
All exclusive agency freelancers will see their agency score listed on their profile. If the agency does not have enough outcomes to qualify for a JSS, the freelancer's personal JSS will display instead.
Agency owners are responsible for the all work of their agency and agency freelancers, so once the agency has enough outcomes to qualify for a JSS, the agency profile will reflect the collective JSS of their agency rather than their own account ratings, if their account is set to agency exclusive.
Frequently Asked Questions
Your agency's score will not automatically change when an exclusive agency contractor leaves your team. The Upwork system takes snapshots of your six, 12, and 24-month history in the marketplace and calculates a score for each. The best score out of these rolling windows is displayed on your profile and updated about every two weeks. Once this freelancer's work falls out of the best time window, it will no longer be reflected in the agency's score. Similarly, adding freelancers with high scores may not automatically increase your agency's score because only contracts done for the agency will count towards your score.