Not Receiving Any Message Notifications
If you’re not receiving any Messages notifications via email or the app, you may have disabled them.
- Go to your Messages in the desktop app or Upwork.com.
- Click the gear icon at the top left to open your Message Settings.
- In Desktop and Mobile Notifications, choose an option that isn’t "Never" to enable notifications.
Not Receiving Mobile Notifications
If you are receiving email notifications about Messages, but aren’t receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your device settings.
Android Asus ZenFones have a known issue that will not let you receive push notifications unless you have the app running in the background.