Mobile App Notifications Troubleshooting

Not Receiving Any Message Notifications

If you’re not receiving any Messages notifications via email or the app, you may have disabled them.

  1. Go to your Messages in the desktop app or
  2. Click the gear icon at the top left to open your Message Settings.
  3. In Desktop and Mobile Notifications, choose an option that isn’t "Nothing" to enable notifications.

Not Receiving Mobile Notifications

If you are receiving email notifications about Messages, but aren’t receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your device settings.

Some phones have power-saving modes or apps (example: DuraSpeed and Background Task Clear) that prevent push notification, even if you have them enabled.

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