Upwork API returns standard HTTP error codes and provides additional error information in the response body (when allowed by HTTP specification), and in the special HTTP headers. For details on an error message received, please refer to the Error Handling section of our API public documentation.
Still have questions? Ask our API team
If you need assistance with an error response or an unexpected call return, API usage or any other general guidance, please visit Stack Overflow, where Upwork engineers try to answer common usage issues and questions. Please don’t share your API key/secret or any other sensitive information there. Remember that although Stack Overflow questions are periodically addressed by our API team, it is a public source of information.
If you don’t find a solution there, contact our Customer Support team by clicking here. Please make sure you provide the following information on the call to conduct further research:
- time of the request (if available)
- method used (GET/POST/PUT/DELETE. Note that PUT and DELETE are overloaded via POST+http_method=<method>)
- URL of the API resource used. Include all the available details such as keys, signature, token and parameters
- headers sent on the request
- username used for authorization
- environment used to send the request (OS, library, programming language)
- platform used to send the request (mobile, desktop, command line, web -browser-, etc.)
- response headers and HTTP status received
- response body received
Report a bug
If you uncover a bug or have an improvement suggestion, please contact our Customer Support team by clicking here to report it. Make us better, to serve you better.