When you have questions, you can turn to your Enterprise Support team for help. You can reach us by phone at 855-917-3076 Monday through Friday, from 12:00 am to 11:59 pm (PST), which is 7:00 am to 6:59 am (UTC). You can email us anytime by using this form.
You can also contact us from the Get Help box on your Enterprise Dashboard or by selecting the Email us or Call us button at the end of any Help article.
Team Members
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Aneta L, Agent Joined Upwork in 2014 Aneta started with client support, worked with our premium team from 2017 to 2023, and is now with Enterprise. She has a bachelor’s degree in Chinese language and literature. Aneta loves traveling and spending time by the sea. |
Anne Marie V, Agent Joined Upwork in 2016 Anne Marie has more than 10 years experience working in sales, customer retention, technical support, and social media. Anne loves collecting perfumes and cooking. |
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Robert H, Agent Joined Upwork in 2013 Robert started as a Fraud Prevention Analyst, moved to Customer Support, then became a Sr. Customer Ambassador for phone support. He has over 10 years experience in customer service for billing and technical support. Robert loves playing basketball and riding a motorbike. |
Albino Q, Agent Joined Upwork in 2020 Bino has a wealth of experience in Customer Support, which includes technical, retention, billing and sales support, to help you with a range of needs. Bino loves traveling, trying new food and many different genres of music. |
Leadership Team
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Michelle A, Director Joined Upwork in 2015 Michelle has extensive experience in customer service, customer relations, B2B customer success and operational effectiveness over the past 20+ years. She is fiercely dedicated to elevating the customer experience and developing strong teams. Michelle enjoys traveling, swimming, and a great book! |
Charlene H, Sr. Manager Joined Upwork in 2008 Charlene is from and lives in California. She is experienced in B2B customer success, project management, and marketing. Charlene is a DIY enthusiast, enjoys writing, learning new things, and of course, loves her dogs! |
Stephanie B, Customer Support Manager Joined Upwork in 2023 Stephanie brings over a decade of leadership experience in Customer Support. Her passion for enhancing the customer experience and driving operational excellence is at the heart of her approach. With a strong background in data analysis and project management, she is deeply dedicated to fostering customer centricity and empowering business to thrive! Her passion for customer success is matched only by her love for photography, cooking culinary delights, and the excitement of theme parks! |
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Gabriel S, Team Lead Joined Upwork in 2017 Gabriel has 12+ years of experience providing world-class customer service and support. He has a strong background in relationship building, technical support, and website development. Gabriel loves dancing to Salsa and enjoys traveling. |
Filemon L, Senior Agent Joined Upwork in 2015 Filemon has 10+ years of experience in customer support, technical support, and team management, including working for Fortune 500 companies. Filemon loves watching food shows and home makeovers.
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Additional resources
You can find information about working on Upwork and connect with others through these resources on Upwork:
- Upwork Help — Have a specific question? Use the search bar on this page to find articles related to your topic
- Upwork Academy — Need help getting started? Check out the videos for the Enterprise learning path
- Upwork Community — Want to stay up to date and see how others are working and resolving challenges? Connect with colleagues, find solutions, and see the latest announcements about product releases and updates
- Resource Center — Looking for general information or inspiration? Read the Upwork blog and find additional information and tools, such as podcasts and a budget calculator
Frequently Asked Questions
We do not yet offer chat support for Enterprise yet, but you can contact us by email or phone.