Get an Escrow Refund on a Fixed-Price Contract

In most cases, all escrow funds are paid out over the course of the contract. If you choose to end a contract without releasing the full remaining escrow balance, your freelancer will be asked to approve or dispute the return of your escrowed funds.

Upwork Fixed-Price Protection requires disputes to enter a mediation process with an Upwork dispute specialist. Users can usually come to an agreement among themselves, but if necessary the dispute specialist will make a final recommendation according to dispute resolution policy.

To request an escrow refund:

  1. Go to My Jobs and click the contract name in the list
  2. Click the "Cancel Contract" button at the top right
  3. Choose to pay an amount less than the full milestone amount (or nothing) and end the contract.

Your freelancer will be notified and given the opportunity to approve or dispute the refund. If they fail to respond within seven days, the escrow funds will be released to you automatically. You will receive a refund of any payment processing fee associated with the unused escrowed deposit. If you previously released funds to your freelancer and they choose to return them, you won't receive a refund of the payment processing fee.

Escrow refunds will be returned to the billing method used for the deposit. The credit to your billing method will take up to five business days to appear. Funds held more than 60 days may instead be returned to your balance for reuse due to refund time limit restrictions (determined by your payment method vendor).

Have more questions? Submit a request


Incident Status

Select your issue category and subcategory
Please share as much information as you can, including things like:
Attachment (for example, screenshots):
Add Files
    Popular Topics
    Provide more details:
    Attachment (for example, screenshots):
    Add Files
      • Discuss with Upwork Community

      Your request has been submitted

      Your ticket number is XXXXXXXXX
      We will email you as soon as we can.

      Our records show your Upwork account is not active.

      This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

      For general questions, you can visit our Community or review our Terms of Service.

      We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

      If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

      We noticed that you're currently using a browser that is not supported by our video verify process.

      We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

      Upwork’s Category Specialists are standing by to help you discover and plan new projects.

      Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

      Your chat will begin in the bottom right corner of this page.

      Upwork’s Category Specialists are currently offline.

      Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

      How can we help?
      Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.