We understand the importance of being able to give and receive feedback. When you provide feedback as a client, you can help freelancers and agencies identify their strengths and weaknesses, or show appreciation for things that went well during a project. You are also sharing your experience with other Upwork users, which can help them make more informed choices about the right talent for their project.
We have created two types of feedback:
- Public — You can provide comments and star ratings which will be shown on the freelancer’s or agency's Work History. This requires a minimum net contract payment of $1 to be visible.
- Private — We use this to assess the talent or agency's job success. This is an opportunity for you to provide information to Upwork that you may feel uncomfortable sharing publicly. This feedback remains on file, and cannot be edited.
If you are the one who ends the contract, you have the opportunity to leave your feedback in the End Contract form. If the freelancer or agency ended the contract, you’ll have 14 days to leave feedback. For information about how to end a contract click here.
Leave feedback on a contract
You have 14 days from the end of a contract to leave feedback. We created the system to be double-blind, which means that feedback won’t be visible until both parties provide it for each other. We designed it this way to help ensure genuine, independent feedback from both parties. If only one party leaves feedback, we will post it after the 14-day period has expired.
Edit feedback on a contract
If the 14-day feedback period expires before you are able to add comments, you can contact the freelancer or agency and ask them to allow you to add feedback later. We will notify you once the option to leave feedback is available.
If you left feedback but need to make a change, you can also contact them to request the opportunity to change that feedback. Remember, you cannot edit public feedback after you give it unless the other party allows the option to edit the feedback.