Review Your Freelancer's Work Diary

The Work Diary is a visual record of your freelancer's activity featuring a grid of work-in-progress snapshots in hourly rows, each representing a 10-minute billing segment. Every hourly contract has its own Work Diary.

To view your freelancer's Work Diary

  1. Go to the Jobs Home page
  2. Find the contract you wish to view
  3. Select the (...) options menu and choose Work Diary

Once in the Work Diary, you can change the date or change the time zone of your view. Hover your mouse over the screenshot thumbnail image for a larger preview or click it to view the full-size image.

Although it is useful to literally see what a freelancer is working on during the week, the Work Diary is a billing tool and can't replace the need for you to communicate expectations clearly. You can't add, delete, or edit time in your freelancer’s Work Diary.

Reading the Work Diary

When a freelancer tracks time using the Upwork Desktop App, a screenshot and activity summary is uploaded to each 10-minute segment in the Work Diary. Activity associated with a screen capture may span two billing segments. You and your freelancers can also agree to add manual time to represent work activity not captured by the Upwork Desktop App.

The memo bars in the Work Diary are color-coded to indicate the status of that billing segment.

  • Green – Auto-tracked time; may qualify for the Upwork Hourly Protection
  • Yellow – Manual time; doesn't qualify for the Upwork Hourly Protection
  • Red – Time over the weekly limit

The time your freelancer tracks in their Work Diary is only billable on hourly contracts and excludes time over the hourly limit that you and your freelancer originally agreed to. If your freelancer works over the hourly limit, you should discuss the proper course of action with your freelancer, which may include releasing a bonus or increasing the hourly limit on the contract.

The row of green blocks you see under each screen capture is the activity meter. It shows the number of minutes out of a 10-minute billing segment that included activity. The meter records the total number of mouse clicks, scroll actions, and keystrokes per segment. It doesn't record what a freelancer clicked or typed. Click the meter for a detailed view, including minute-by-minute activity counts.

* Note: Activity levels during a stretch of logged time will fluctuate depending on the task. Some tasks, such as phoning, reading, and thinking will show low activity. For this reason, it's possible that you'll see 0 mouse clicks and 0 keystrokes, but other activity will still be recorded. If you are concerned about significant portions of the Work Diary with low activity, please discuss them with your freelancer.

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