Learn the difference between tracked and manual time on Upwork, how to set them up, switch settings, and understand Hourly Protection coverage.
In this article
- What is tracked time on Upwork?
- What is manual time on Upwork?
- How do I set up my contract to require tracked time or allow my freelancer to add manual time?
- How do I change manual time to tracked time, and vice-versa?
- Is manual time covered by Hourly Protection?
- Can I switch from tracked time to manual time later?
- Why would a freelancer request manual time?
What is tracked time on Upwork?
Tracked time is the default option for hourly contracts. Freelancers use the Upwork Desktop App's built-in time tracker to log hours and those hours are automatically added to their work diary.
With tracked time:
- The freelancer uses our time tracker to record hours
- The app takes random screenshots and monitors keyboard keystrokes and mouse activity
- This time is eligible for Upwork Hourly Protection, in case of disputes
What is manual time on Upwork?
Manual time allows freelancers to add hours directly in their work diary, without using the time tracker. This gives more flexibility for offline or non-computer tasks.
With manual time:
- The freelancer types in the hours and work description
- No screenshots or activity logs are captured
- Manual time is not covered by Hourly Protection—it’s based on mutual trust
- Common use cases include phone calls, planning sessions, or sketching
How do I set up my contract to require tracked time or allow my freelancer to add manual time?
- When creating an offer, look for the checkbox “Allow talent to log time manually if needed”
- Check the box to allow both manual and tracked time in the freelancer's work diary
- Leave it unchecked to allow only tracked time
How do I change manual time to tracked time, and vice-versa?
- Go to Manage work > Your active contracts
- Select the contract and open Contract details
- Choose Manual time allowed or Manual time not allowed to update the setting
Note: Freelancers may message you to ask if they can add manual time to their work diary. If you agree, click the link in their message to open the contract's settings and enable manual time.
Is manual time covered by Hourly Protection?
No. Only tracked time through the Upwork Desktop App qualifies for Hourly Protection.
Can I switch from tracked time to manual time later?
Yes. You can update manual time settings anytime in the Contract details section.
Why would a freelancer request manual time?
They may need to log offline work (like calls or planning) that cannot be tracked with the time tracker.