Upwork Payroll Service

The Upwork Payroll program is for freelancers, and those working with freelancers, who live in the U.S. and Canada. It can help clients work with freelancers that they believe should be classified as employees.

If you determine the relationship with your U.S.-based worker is best classified as an employee, we offer the Upwork Payroll service through a trusted, third-party vendor. Once you sign up, our staffing partner will employ the freelancer and help all parties comply with tax laws and gain access to affordable benefits without increasing overall costs in most cases. Very little changes with the way you use Upwork, but our payroll partner will handle filing W-2 forms, withholding income tax, unemployment claims, and payment of the employer side of payroll taxes.

Tax laws vary from country to country, but clients working with U.S.-based workers should determine their proper classification based on IRS guidelines and other federal, state, and local regulations.

Additional information about Upwork Payroll is available for both clients and freelancers.

Have more questions? Submit a request


Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk