As a freelancer, you’re charged a sliding fee based on your lifetime billings with each non-Enterprise client. This includes all contracts you’ve ever had with that client. Service fees are the same whether the contracts are hourly or fixed-price.
- $0-$500: 20%
- $500.01-$10,000: 10%
- $10,000.01 or more: 5%
Example: On a $600 project with a new client, a freelancer’s service fee would be 20% on the first $500 and 10% on the remaining $100. Their earnings after fees would be $490.
Note: If you worked with someone under two different companies, those are considered different relationships and your lifetime billings with each company will be counted separately. However, working with someone under two different teams within the same company is considered a single relationship and therefore combined in your lifetime billings.
Agency Service Fees
Agencies working with non-Enterprise clients are subject to the same pricing structure. We calculate agency service fees based on total agency billings with a client across all contracts. This means that all agency contracts that any of the agency’s freelancers have had with a single client count towards an agency’s lifetime billings with that client.
An agency freelancer's non-agency contracts with a client, whether as a non-exclusive independent or prior to joining the agency, will not count towards the agency's lifetime billings with that client.
Rounding Estimated Earnings
The rate calculator estimates your net take-home pay after fees to assist you in bidding accordingly. We charge the client the exact billing rate you enter, but sometimes the resulting fee is a number with more than two decimal points that must be rounded to the nearest cent with each transaction.
Rounding results in earnings slightly less than estimated
Example: You want to take home $20 per hour after fees, so you charge the client $22.22 per hour. 10% of that rounds to $2.22 per hour. Let’s say you bill 12 hours.
- Your client is charged $266.64 (12 hours x $22.22)
- The 10% fee is $26.664 or $26.66 when rounded down
- Your net earnings are $239.98 ($0.02 less than estimated, 12 x $20 = $240)
Rounding results in earnings slightly more than estimated
Example: You want to take home $25 per hour, so you charge the client $27.78 per hour. 10% of that rounds to $2.78 per hour. Let’s say you bill 12 hours.
- Your client is charged $333.36 (12 hours x $27.78).
- The 10% fee is $33.336 or $33.34 when rounded up.
- Your net earnings are $300.02 ($0.02 more than estimated, 12 x $25 = $300).
Freelancers participating in the Upwork Payroll service are paid through a third-party staffing firm and are therefore excluded from paying Upwork Service Fees.
These sliding fees don’t apply to contracts with Enterprise clients. This is because Upwork negotiates individual contracts with those companies on a case by case basis. In general, Enterprise contracts have a flat 10% service fee. Enterprise clients are designated by a badge on their client profiles.
As a freelancer, you pay the Upwork Service Fee on all billings, including hours, milestones, and bonuses. It is included in the amounts clients see on your proposals, contracts, and profile. Most of your reports show only total charges, inclusive of fees—the same as what the client would see.
Fees are broken out in your Transactions and Earnings Reports. The total billed to your clients is your income and the fees paid may be deductible business expenses.
All contracts that cross a fee threshold will be charged at a blended rate. For example, if you begin an hourly or fixed-price contract with a new client for $600, you’ll be billed 20% on the first $500 and 10% on the remaining $100. The same is true of a $15,000 contract – you’ll be billed 20% on the first $500, 10% on the next $9,500, and 5% on the last $5,000.
We will automatically apply the lower service fee if our system detects that your total billings with a client have exceeded a fee threshold. You can verify this by checking the service fee invoice breakdown in your Transaction History.