Upwork Payment Protection adds a level of security to payment processing for hourly and fixed-price projects, allowing clients and freelancers to collaborate on projects with peace of mind.

Hourly Payment Protection for Clients

  • You can monitor your freelancer's Work Diary to see work-in-progress snapshots and confirm what work is being invoiced to you
  • If your freelancer logs hours not related to your project you can file a dispute for the previous week's hours. You will be refunded for any hours that do not qualify for Hourly Protection
  • Upwork Hourly Protection doesn’t apply to bonuses, manual time, or fixed-price projects. See the Upwork Terms of Service and Hourly Escrow Instructions for full terms and conditions

Fixed-Price Payment Protection for Clients

  • You and the freelancer agree on deliverables in the form of milestones and you deposit funds into escrow
  • Work is submitted for your approval before funds are released from escrow
  • You can ask for changes to the work or request an escrow refund if necessary

Hourly Payment Protection for Freelancers and Agencies

Fixed-Price Protection for Freelancers and Agencies

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