Membership plans are billed immediately when you upgrade to a paid plan and recur monthly for as long as you remain enrolled in that plan. For example, if you upgrade to a paid plan on April 21, you will always be billed and have your Connects balance refreshed on the 21st day of the month. This is considered your membership billing cycle.
Note: Membership billing cycles started on the 29th, 30th, and 31st of the month will all be renewed on the 1st day of the following month. The 28th is the last date eligible for monthly billing.
If you are moving from our free Basic plan to a Plus plan, you'll pay for the first month with your billing method (any existing balance on your Upwork account can't be used in this case). If you have a sufficient balance available when your plan renews each month, you are able to use it to pay for the monthly membership fee. If your balance isn't sufficient, we'll charge your chosen billing method.
Should a membership renewal charge from Upwork to your billing method fail for any reason, you'll be immediately downgraded to a Freelancer Basic plan. To re-enroll in a Freelancer Plus plan, please resolve the issue with your billing method and upgrade again.
You can change your monthly billing cycle date by downgrading to a Freelancer Basic plan before your billing date this month and then upgrading back to a Freelancer Plus plan the following month on your preferred billing date. You can't downgrade and then upgrade for the purpose of changing your billing date within the same monthly billing cycle.
For example: If your current billing date is the 15th, and you want to change it to the first, you'd need to downgrade before November 15th and then upgrade on December 1st. If you downgraded after November 15th you'd need to wait until January 1st in order to renew your billing cycle.
If your account or billing method is suspended, your membership will be downgraded at the end of your billing cycle. You will not be charged for the next billing cycle.
If you have a sufficient balance available from Upwork earnings, we will use that to pay for your membership. If your balance isn't sufficient, we'll charge your chosen billing method.