Agency Memberships & Connects

For $20/month, your agency will get 80 Connects per month (shared among all team members), the ability to purchase additional Connects (for $1 per Connect), and the ability to roll over up to 160 unused Connects to the next month.

How do I manage who can submit proposals?

With a Plus plan, managers can submit proposals on behalf of anyone in the agency and agency freelancers can also submit proposals themselves.

Connects can't be assigned or restricted to particular agency members. All agency members draw from the same shared Plus plan pool of Connects when submitting proposals.

If you wish to further restrict who submits proposals, please speak with your team and work out rules with them. It is your responsibility to monitor the activity of your team and ensure their behavior meets your standards. This is true of proposals as well as the work itself.

Who can manage my agency's Connects?

Only the agency's owner and other admins can add more Connects.

How do I apply on behalf of the agency as a whole?

Although the Connects balance is shared by the whole agency, proposals are submitted on behalf of particular workers. You can't "apply as an agency" without assigning the proposals to a person.

Can I have an agency and a freelancer plan?

Yes, you can have both an agency and a freelancer plan. The plans are enrolled and billed separately, so one could be Basic while the other is Plus.

Can I create another agency?

No, a person can only be the owner of one agency.


Have more questions? Submit a request

Comments

Incident Status
Components
Locations

Select your issue category and subcategory
Please share as much information as you can, including things like:
Attachment (for example, screenshots):
Add Files
    Popular Topics
    Provide more details:
    Attachment (for example, screenshots):
    Add Files
      • Discuss with Upwork Community

      Your request has been submitted

      Your ticket number is XXXXXXXXX
      We will email you as soon as we can.

      Our records show your Upwork account is not active.

      This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

      For general questions, you can visit our Community or review our Terms of Service.

      We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

      If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

      We noticed that you're currently using a browser that is not supported by our video verify process.

      We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

      Upwork’s Category Specialists are standing by to help you discover and plan new projects.

      Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

      Your chat will begin in the bottom right corner of this page.

      Upwork’s Category Specialists are currently offline.

      Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

      How can we help?
      Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.