Invitation Response Time

When clients send out invitations and freelancers don't reply, it can be a frustrating experience that makes those clients less likely to hire anyone. To help set proper expectations, we include an indicator on your profile and My Stats that shows your typical response time. 

  • < 24 hour response time:  You accept or decline most invitations within the first day.
  • < 3 day response time:  You accept or decline most invitations within several days.
  • 3 day response time:  You don't accept or decline most invitations within several days.
  • Blank response time:  We don't have enough data to calculate your response time right now.

We can't calculate or show this indicator until you've had enough invitations. The indicator will disappear again if you haven't had enough invitations recently.

One of the best ways you can demonstrate your professionalism to your clients and potential clients is to reply quickly to job invitations. Replying doesn't necessarily mean accepting. Declining jobs you don't want and informing us about spam are equally important. You can set your profile to private if you are busy, on vacation, or cannot reply to invitations for any other reason.

Invitations that are withdrawn by a potential client within the first 24 hours don't count against your response time, even if you didn’t get a chance to reply. Clients withdraw invitations for a number of reasons, including because they changed their mind, hired someone else, or had the job closed by Upwork.


Have more questions? Submit a request

Comments

Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk