Difference between freelancer and agency

Upwork has two kinds of freelancer accounts: individual and agency. Individual freelancers work independently and directly with their clients. Agencies are freelancer accounts that can add team members to projects for the agency’s clients.

When you hire an individual freelancer, you will typically communicate directly with the freelancer about the project. In addition, the freelancer sets the rate and your payments go directly to the freelancer.

On the other hand, if you hire an agency member you are hiring the agency itself, which can have a number of freelancers that it pays to do work on your project. On agency proposals and contracts you may communicate mostly with the agency owner, a project manager, or with the agency member(s) working on your project, depending on how the agency does business and what arrangements you negotiate with the agency. In addition, agency contracts are paid to the agency itself, not a specific agency member. The agency then pays its members off platform for the work they perform for the agency at rates negotiated among them.

For more information on agencies, please visit the e Hiring Headquarters.


Have more questions? Submit a request

Comments

Incident Status
Components
Locations

Select your issue category and subcategory
Please share as much information as you can, including things like:
Attachment (for example, screenshots):
Add Files
    Popular Topics
    Provide more details:
    Attachment (for example, screenshots):
    Add Files
      • Discuss with Upwork Community

      Your request has been submitted

      Your ticket number is XXXXXXXXX
      We will email you as soon as we can.

      Our records show your Upwork account is not active.

      This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

      For general questions, you can visit our Community or review our Terms of Service.

      We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

      If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

      We noticed that you're currently using a browser that is not supported by our video verify process.

      We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

      Upwork’s Category Specialists are standing by to help you discover and plan new projects.

      Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

      Your chat will begin in the bottom right corner of this page.

      Upwork’s Category Specialists are currently offline.

      Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

      How can we help?
      Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.