Upwork’s Job Success Score (JSS) reflects a freelancer's performance based on client feedback, contract outcomes, and client relationships. A score of 90% or higher signals strong client satisfaction.
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A freelancer's Job Success Score measures their overall success on our platform over time and can help you, the potential client, make an informed decision when you're choosing a freelancer.
The JSS takes into consideration a number of different factors including client feedback, contract-ending history, and long-term customer relationships. An agency's JSS is an aggregated score of all the agency's jobs.
Top freelancers and agencies on Upwork typically have a score of 90% or higher, which indicates an overall track record of meeting or exceeding clients' work expectations.
Small differences between scores, say 91% versus 93%, are less important than large differences. Freelancers and agencies with scores of 90% and above have consistently delighted their clients. A freelancer or agency with a score in the 80s has done solid work but also has indicators that their clients see some room for improvement. Scores of 79% and below may indicate that the freelancer or agency has had challenges in meeting their clients' expectations