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A freelancer’s Job Success Score reflects their reputation on Upwork based on direct client feedback and other indicators of client satisfaction. It combines metrics on their clients’ public and private feedback, long-term client relationships, client rehires, and contracts that don’t result in work delivered. An agency's Job Success Score is an aggregated score for all the agency's jobs. Top freelancers and agencies on Upwork typically have a score of 90% or higher, which indicates an overall track record of meeting or exceeding clients’ work expectations.
Small differences between scores, say 91% versus 93% are less important than large differences. Freelancers with scores of 90% and above have consistently delighted their clients. A freelancer with a score in the 80s has done solid work but also has indicators that their clients see some room for improvement. Scores of 79% and below may indicate that the freelancer has been struggling to meet their clients’ expectations.
What metrics does the Job Success Score include?
The inputs above are used to calculate a freelancer’s score. Green inputs are positive factors and gray inputs are those that can detract from a freelancer’s score. Contracts without activity (work delivered) and an excessive lack of feedback can indicate that a freelancer is regularly not meeting client work expectations.