Forgot Password or Security Question

Can't access your account? If you have forgotten your password and your security question, please complete and submit this form to recover your account. Someone from our team will reach out to assist.


To reset your password

  1. Ensure you can access the email address associated with your Upwork account
  2. Click the Forgot password? link on the login form
  3. Enter your Upwork username or email
  4. You will receive an email from donotreply@upwork.com with next steps

To reset your security question

  1. Ensure you can access the email address associated with your Upwork account
  2. Click the Forgot your answer? link on the security form
  3. You will receive an email from donotreply@upwork.com with next steps

If you suspect that someone has compromised your account

  1. Go to Settings > Password & Security
  2. Click the ✎ icon in the Security Question section to reset your security question
  3. Click the ✎ icon in the Password section to reset your password
  4. Select "Require that all devices sign in with new password"
    1. This will log out all active sessions
  5. Report the problem to our support team here.

If you are unable to log in, please complete and submit this form to recover your account. Someone from our team will reach out to assist.

Log in to get personalized help.