You are expected to comply with all Upwork Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences could include the inability to continue working on Upwork and the loss of your hard-earned reputation.
Knowing and following your obligations when using Upwork is essential for you to thrive on Upwork and earn Top Rated status. If you notice unsafe behavior, don't hesitate to use the "Flag as inappropriate" link on project posts or profiles. Together, we maintain a vibrant and safe marketplace.
Here are the most common violations (and how to avoid them):
- Identity Uncertainty and Account Sharing: Be yourself! Provide your own accurate and verifiable information and use a clear photo of yourself. Don't allow anyone else to use your account and don't ever log into one of your clients' accounts on their behalf. Instead, have them add you to their team with the appropriate permissions. Respond quickly to all requests to phone verify or ID verify. Learn more.
- Receiving Payments off Upwork: Always receive payment through Upwork. If a client proposes to pay you outside of Upwork, decline and let us know. Learn more.
- Failing to Perform on Your Contracts: When you accept a project, you promise to complete the work and to deliver high-quality work. In addition, you must accurately describe your business, your skills and qualifications, and the services you offer. Misrepresenting your abilities or failing to fulfill your contract responsibilities can result in low client satisfaction and payment disputes. Learn more.
- Multiple Logins or Wrong Account Type: Use the same login for all work on Upwork, whether you're selling your own services as a freelancer, managing an agency, or hiring others as a client. Learn more.
- Contact Information Sharing: Keep contact with potential clients inside Upwork. Your profile can't include your email, Skype contact information, or links to any sites that include a way to contact you outside of Upwork. This includes a link to your personal website or a third-party profile or certification (like LinkedIn).
- Spam and Harassment: Treat everyone with respect and professional courtesy in all communications. Tailor your applications to the needs of each job and client. Don't send the same cover letter repeatedly or excessively message anyone.
- Feedback Abuse: Great feedback is earned, not forced. Don't pressure clients to give you good feedback, and don't withhold work until feedback is left. It's OK to let clients know that you strive to provide high-quality work and to earn a good rating, or to ask for feedback to be left.
Account holds for any of these reasons will be counted on My Stats and disqualify you from Top Rated status for 90 days after your account is resumed. We strongly suggest you review the full Upwork Terms of Service.