Two-document identity verification

U.S. freelancer trying to access location-specific jobs? Go to Find Work to confirm your location.

This article is about verification requests received that sends you to a form asking for your (1) Government-issued ID card or passport and (2) Residency verification document. Verification form only asking for your ID and not a residency document? That’s a different process with different ID requirements.


Identity Review Process

We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. You will need to scan two documents in order to verify your identity. Don't crop, rotate, touch up, adjust colors, or alter the images in any way.

Upwork will review your uploaded items to verify your identity. This usually takes 48 hours. Upwork will notify you when we complete the review. In addition to the ID/statement used in this initial review, we may require you to submit additional documentation or a short video. In some cases, it may also be necessary to contact you for a live video call.


Documents Required

Your current, valid government-issued photo ID

    • This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
    • Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
    • Even when issued by a government agency, we can't accept documents such as student IDs, employee IDs, and library cards.
    • Don't crop, rotate, touch up, adjust colors, or alter the images in any way.


A recent billing statement

    • Includes your name and address as well as the utility/bank address.
    • The dates on your scanned statement must be within six months of the date you upload them.
    • Acceptable documents include bank statements, credit card statements, utility bills, or any other monthly bill that meets the name, address, and date criteria above.
    • Your name on the statement must match both your Upwork account information and your government ID. Your account may be a joint account, but your name must be on the account and statement.
    • Your address must match the location information you entered on Upwork.
    • Don't crop, rotate, touch up, adjust colors, or alter the images in any way.


Image Guidelines

Requirements for ID/statement image

    • Do not edit the image in any way.
    • We must be able to clearly see the  front of your ID. If the expiration date is on the back of your photo ID, then you should send us a scan of the back of the card, as well.
    • Your name and address, and the utility company or bank address information, must be visible on the billing statement you submit.
    • All four corners of your ID/statement need to be visible in the image.
    • Images should be in color and at least 200 dpi.
    • Please provide a PNG, JPEG, PDF, or BMP file.

Tips for taking a photo of your ID/statement

    • Take the photo from above, with the ID/statement lying on a flat surface.
    • Don’t use a flash.
    • Don’t cover up any part of the ID/statement.
    • Leave margins on all sides of the image prior to capturing.


Your Upwork profile must match your verification information

    • Upwork profile picture and ID picture must both be of you (they don’t need to be the same photo)
    • Upwork profile address must match your address on your ID and statement
    • Upwork profile name must match your ID

Have more questions? Submit a request


Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

We noticed that you're currently using a browser that is not supported by our video verify process.

We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

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