Contact Upwork Customer Support

Need help? Press the "Get Help" floating button at the bottom right of any help center page.  

You'll be asked, "How can we help?" Describe your situation. Click "Continue" and we'll try to find the answer for you with this information. If this advanced search algorithm still hasn’t answered your question, click "I Still Need Help." Choose a category > subcategory to see your options for submitting a help request.


All users will see a button to ask the community for help (a great resource of advice from fellow users). Choose the "Community" button to search the community forum for issues similar to your own. It opens a new window, so you can come back to your intact submit request form, if necessary.

Ticket      Chat      Call

All clients and most freelancers (including all with Top Rated/Rising Talent status, active contracts, or recent earnings) will also see buttons to contact Upwork Customer Support. The standard option is to submit a ticket via email. If available on your account, live chat and/or phone support can be accessed using this same "Get Help" form.

Have more questions? Submit a request


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Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

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Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

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