Contact Upwork Customer Support


Need help? Press the "Get Help From Upwork" button on the Help Center home page or link in the right hand column next to any help article. You'll immediately see a list of popular FAQs. It'll update when you select your user type (a client, freelancer, or agency).

Get Help

To continue, choose a category and subcategory. For some categories, we’ll show you the most frequent question and answer. If not, or if you press the button to let us know "My question is not answered" you’ll be given a space to tell us about your issue. Please provide as much detail as you can. We'll try to find the answer for you with this additional detail. If this advanced search algorithm still hasn’t answered your question, click "No" to see your options for submitting a help request.


All users will see a button to ask the community for help (a great resource of advice from fellow users). Choose the "Community" button to search the community forum for issues similar to your own. It opens a new window, so you can come back to your intact submit request form, if necessary.

Ticket      Chat      Call

All clients and most freelancers (including all with Top Rated/Rising Talent status, active contracts, or recent earnings) will also see buttons to contact Upwork Customer Support. The standard option is to submit a ticket via email. If available on your account, live chat and/or phone support can be accessed using this same "Get Help" form.

Have more questions? Submit a request


Choose your user type
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  • Freelancer
  • Client
  • Agency
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Frequently Asked Questions
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  • Discuss with Upwork Community
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The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
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    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

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    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

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    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

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