Need help? Press the "Get Help From Upwork" button on the Help Center home page or link in the right hand column next to any help article. You'll immediately see a list of popular FAQs. It'll update when you select your user type (a client, freelancer, or agency).
To continue, choose a category and subcategory. For some categories, we’ll show you the most frequent question and answer. If not, or if you press the button to let us know "My question is not answered" you’ll be given a space to tell us about your issue. Please provide as much detail as you can. We'll try to find the answer for you with this additional detail. If this advanced search algorithm still hasn’t answered your question, click "No" to see your options for submitting a help request.
All users will see a button to ask the community for help (a great resource of advice from fellow users). Choose the "Community" button to search the community forum for issues similar to your own. It opens a new window, so you can come back to your intact submit request form, if necessary.
All clients and most freelancers (including all with Top Rated/Rising Talent status, active contracts, or recent earnings) will also see buttons to contact Upwork Customer Support. The standard option is to submit a ticket via email. If available on your account, live chat and/or phone support can be accessed using this same "Get Help" form.