Need help? Press the "Get Help" floating button at the bottom right of any help center page. You'll immediately see a list of popular topics.
To continue, choose a category and subcategory. You’ll be given a space to tell us about your issue. Please provide as much detail as you can. Click "Next" and we'll try to find the answer for you with this additional detail. If this advanced search algorithm still hasn’t answered your question, click "I Still Need Help" to see your options for submitting a help request.
All users will see a button to ask the community for help (a great resource of advice from fellow users). Choose the "Community" button to search the community forum for issues similar to your own. It opens a new window, so you can come back to your intact submit request form, if necessary.
All clients and most freelancers (including all with Top Rated/Rising Talent status, active contracts, or recent earnings) will also see buttons to contact Upwork Customer Support. The standard option is to submit a ticket via email. If available on your account, live chat and/or phone support can be accessed using this same "Get Help" form.