Subpoena Protocol

The following legal protocols are in place for the security of our community and to facilitate compliance.


Serving U.S. and International Civil Subpoenas

We comply with civil subpoenas that have been validly served in compliance with the law that applies to the subpoena, provided that the court issuing the subpoena has jurisdiction to issue the subpoena to Upwork. You should refer to the statutes governing service of the subpoena and serve the subpoena according to one of the authorized methods.

Upwork’s corporate headquarters are located at the following:

Upwork Inc.
441 Logue Avenue
Mountain View, CA 94043

If mail service is permitted, subpoenas should be sent to “ATTN: Legal.” For faster responses, please include an email contact address, especially for international subpoenas.

We reserve the right to object to valid subpoenas and withhold all or some responsive documents for any reason permitted by law.


Criminal Subpoenas, Court Orders, Warrants, and Governmental Information Requests

When we receive a request from a government for information about a user or account, our team reviews the request to make sure it satisfies legal requirements and Upwork’s policies. Generally speaking, for us to produce any data, the request must be made in writing, signed by an authorized official of the requesting agency and issued under an appropriate law. If we believe a request is overly broad, we'll seek to narrow it.

Criminal subpoenas, court orders, warrants, and other lawful governmental requests should be directed to the following:

Upwork Inc.
ATTN: Legal
441 Logue Avenue
Mountain View, CA 94043


Upwork Privacy Policy

We comply with our Privacy Policy with respect to the disclosure of User information, which is available here.


Policies Regarding Online Communications

Upwork is subject to the provisions of the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., which prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to legal process, except in limited circumstances.


Obtaining Information About Your Own Account

Users have access to information about their own accounts. For assistance on finding information about your own account, please contact the support team.

Have more questions? Submit a request


Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

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