My credit card is still active. Why was my account suspended?

In order to deliver on the Upwork Hourly Protection, we have to temporarily suspend any Upwork account shortly before the credit card associated with it expires. This is one of the reasons we strongly encourage all clients to add an additional billing method to serve as a backup.

To reactivate your account, please do one of the following:

  • Update your primary card.
    1. Go to the Accounts menu > Settings > Billing Methods
    2. Click the Update Now link.
  • If the card number has changed or you want to use a different card, you will need to add it as a new card, complete verification, and mark it as the primary billing method.
  • Add a verified PayPal account and mark it as your primary billing method.

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