My credit card is still active. Why was my account suspended?

In order to deliver on the Upwork Hourly Protection, we have to temporarily suspend any Upwork account shortly before the credit card associated with it expires. This is one of the reasons we strongly encourage all clients to add an additional billing method to serve as a backup.

To reactivate your account, please do one of the following:

  • Update your primary card.
    1. Go to the Accounts menu > Settings > Billing Methods
    2. Click the Update Now link.
  • If the card number has changed or you want to use a different card, you will need to add it as a new card, complete verification, and mark it as the primary billing method.
  • Add a verified PayPal account and mark it as your primary billing method.

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Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

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