Escrow for fixed-price jobs

Escrow protects your deposit until the work is approved

Escrow is a neutral holding place where we put money aside until the project, or piece of the project, is done. The funds stay there until your freelancer fulfills their obligations and you say you are satisfied those obligations are met and release them.

On Upwork, you deposit the funds for fixed-price jobs into escrow (one contract, or milestone, at a time) and release them to your freelancer once you’ve received and reviewed the agreed upon work. The freelancer can see you are willing and able to pay as promised, while you know you don’t have to give them the money until you are satisfied with the work.

Your initial deposit at hiring can be for the full contract amount or the first milestone. You can then add and fund additional milestones as agreed with the freelancer throughout the contract. If you ever release less than the agreed milestone amount, the extra funds in escrow will roll forward to the next milestone. The funds stay in escrow until the agreed upon work is completed.

Learn more about:

Helpful articles about what escrow means for you:

Have more questions? Submit a request


Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

We noticed that you're currently using a browser that is not supported by our video verify process.

We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

Upwork’s Category Specialists are standing by to help you discover and plan new projects.

Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

Your chat will begin in the bottom right corner of this page.

Upwork’s Category Specialists are currently offline.

Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

How can we help?
Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
Thanks for your message! Your request to change your profile back to "public" has been successfully submitted.