Hourly contract? Click here. Past-due balance? Click here.
When you work with a freelancer on a fixed-price contract we require you to make escrow deposits as the contract proceeds so that payments can be released to your freelancer. For more information regarding Fixed Price Tips and Best Practices, please visit here.
Here's how it works:
- Send an offer
- Approve a milestone
- Requesting changes to work submitted for a milestone
- Activate another milestone (optional)
- Give a bonus (optional)
- End contract
- Cancel contract
When you submit an offer to a freelancer and create your first milestone, Upwork will collect an escrow deposit. This deposit is charged to your primary billing method right away and shows as a “fixed-price charge” on your Reports > Transaction History page.
Make an offer: Define Milestone and deposit funds in Escrow (whole contract amount or small milestone amount) → Hire Freelancer
Approve a milestone
Freelancer submits work → Review Milestone → Approve work
Important: Please ensure you are completely satisfied with work submitted for a milestone before releasing the payment to your freelancer.
To approve work: Click the review link or go to Jobs and click the View Payment Request button. Funds held in Escrow for the milestone will be automatically released to your Freelancer if you do not approve/release funds or request changes to the submitted work in 14 days.
When funds are released to the freelancer, the system moves funds from escrow to your account then from your account to your freelancer.
When your freelancer submits work, you may approve and release escrow funds for that milestone OR you may request changes. If you are not satisfied with the work your freelancer submitted, please request changes by describing the changes needed in the Message.
Freelancer submits work → Review Milestone → Request changes
If you have more work for your Freelancer, you can keep the contract open and create another milestone.
To keep the contract open: Approve & Pay → Keep the contract open → Name, fund, and define the next milestone → Activate and Fund milestone
You can add bonus payments to your fixed-price contract. Bonus payments are processed once daily, meaning the charge to your payment source for any bonus payments will take place once a day.
To give a bonus not part of a milestone: Jobs→ My Jobs → Give bonus
Done with work for this project → End Contract
If the job isn’t going as expected, you can request an escrow refund by cancelling the contract. For more information regarding getting an escrow refund, please visit here.