Use milestones to divide your fixed-price job into a series of phases, due dates, or deliverables based on your needs. Milestones are individually funded, and provide a way to work through a large project in smaller steps.

Set Milestones

You and your freelancer or agency should discuss and agree upon all milestone amounts, deliverables, and deadlines prior to beginning work. You can discuss all potential milestones during the interview phase, or you can create additional milestones as the contract progresses.

You can also add, edit, delete, and rearrange any unfunded milestones in a contract with the "Add or Edit Milestones" button on your contract page. To rearrange them, simply drag and drop the milestones with the toggle on the left. 

Review Milestones

Over the course of the contract, your freelancer or agency will submit milestones for review and the funds in escrow will be released upon your approval.

If you would like your freelancer or agency to edit their submitted work, it is important to mark Request Changes on the contract in Upwork. You will also have the option to release a different amount of money (less or more) for a given milestone.

If you and your freelancer or agency decide to end a fixed-price contract without releasing the remaining funds held in escrow, you can request an escrow refund.

Please Note: Failing to respond to a milestone submission within 14 days is deemed approval and the escrowed funds will be automatically released to your freelancer or agency.

Best Practice: Setting Milestone Expectations

For each milestone, you’ll detail exactly what your freelancer or agency agreed to provide in return for the funds you will deposit in escrow. This way, both parties know what deliverables are expected, the deadline for deliverables, and how much you will pay for them.

Be as specific as you can. This is your chance to formalize the agreement about what is to be delivered, when, and for how much money. For advice on structuring milestones, check out the video below and this article in our Hiring Headquarters.

Can I fund multiple milestones at once?

You may only fund one milestone at a time. Funds must be released on the current milestone before the next one can be activated and funded. You can choose to release a partial payment, any remaining funds can be used to fund the next milestone, or you can request an escrow refund for the remaining amount.

Can I change the order of milestones?

You cannot change the order of active milestones. However, you can edit upcoming milestones or release a partial payment for a milestone and use any remaining funds towards the next milestone.

Can I get a refund if I'm not happy with the work?

When work is submitted for a milestone, you have the option to request changes if the work does not meet the requirements set out in the milestone. If you end a fixed-price contract and there are funds still in escrow, you can request a refund.

The freelancer or agency will then have seven days to respond to the refund request. If they approve the refund or fail to respond within the seven days, the money in escrow will be returned to you. The freelancer or agency can also dispute the refund if they feel a refund is not warranted. If this happens, the Upwork dispute resolution team will work with you to try to resolve the matter.

What happens to my escrow deposit if an offer is withdrawn or rejected?

Payments to escrow will be returned to you if the contract offer is withdrawn or not accepted. You can check the status by going to Reports › Transactions.

Can I change the due date on a milestone?

The due date of an active milestone cannot be changed. However, you and your freelancer or agency can agree to change the due dates of upcoming milestones. Upwork does not impose any negative consequences for working beyond a milestone due date.

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