The Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues or Upwork site maintenance. Usually, the cache will automatically upload as soon as your connection is reestablished. The cache can hold about four hours at a time. Once it is full, you can no longer log time on any contract until the cache is uploaded. The most common causes of time-caching mode are:
- Upwork maintenance – Upwork undergoes periodic, and usually brief, downtime for maintenance. During this time, you can continue to work and your logged time will be held in the cache. It should reconnect and upload the cache in approximately an hour.
- Unstable Internet connection – The desktop app, especially when trying to upload logged time, requires a stable Internet connection. It should reconnect and upload the cache automatically as soon as the connection stabilizes, usually within a few minutes.
If you have an ongoing connectivity problem the app will appear stuck in caching mode and fail to upload your time. The most common reasons for this are:
- Poor Internet connection
- TLS (required security protocols) disabled in your Windows Internet settings (how to fix)
Although it's available as a backup, we strongly recommend you avoid caching mode as much as possible. If you do work in caching mode, you must reconnect before the end of the work week to upload your cached time. It can’t be uploaded after the Work Diary is locked. And if the cache fails to upload automatically, you cannot recover it manually.