To help you stay focused on finding projects and doing great work, we keep all of your billing and invoicing information organized and easily accessible for you. You can find them all in your Transaction History report, where you can manage, download, or print them. Invoices include the freelancer service fee.
Note:
Note: Invoices are stored and downloadable for a period of 5 years after the invoice date. After that time, they are deleted and no longer available. We do not customize and edit invoices since they are system generated.
To get an official invoice
- Go to Reports › Transaction history
- Find the item you need
- Choose the Reference ID, and then select View Invoice
Bulk download invoices and receipts
The way we process your bulk invoice downloads depends on how many invoices are in your request:
- Most invoice downloads process within 30 seconds. You can access the download immediately after through the downloads folder on your computer
- If you are downloading larger amounts of invoices, they'll take longer to process. We'll email a link to a zip file to the email address associated with your account when it finishes processing, which can take up to two hours. We'll also notify you on Upwork when it's ready, and the link will stay active for 72 hours
- If you get an error message that you’ve selected too many invoices to download at once, reduce the number of invoices by changing the filers, like the date range, and try again
To download bulk invoices and receipts:
- Go to Reports › Transaction history
- It will show a 30-day window by default, but you can adjust the statement time period to show more invoices
- Choose the Download Invoices button
Invoices include your client's company name, company owner's name, and the company's contact address. If they have a VAT number, that will be included, too.
Invoices are for record-keeping purposes only. The finance system charges a client's billing method automatically whenever the client has a balance due.
Frequently Asked Questions
If you’re only downloading a few invoices, they’ll be ready within 30 seconds and can be found in the downloads file on your computer.
When making a larger request, please wait up to two hours to receive a link through email. Make sure you’re checking the email address associated with your Upwork account, and check any spam folders too. If you’re still having trouble, contact support.
If the link in your email expired, download the invoices again. The link will only stay active for 72 hours.
