General Mobile App Troubleshooting

Login Issues

Account Blocked

If you have too many failed attempts in a short time period, your account will be blocked as a security measure. Visit and login from there to unblock your account.

Connection Error

If you see this error message, please try again in a few minutes. If you continue to see this, please email or

Upwork Maintenance

Upwork is temporarily down for maintenance occasionally. Please visit to check the site status.

App Screens Not Loading

If you experience any of the following issues:

  • User info cannot be downloaded
  • Connecting status doesn’t go away
  • No internet connection

Then follow these instructions:

  1. Confirm you are on a working internet connection (cellular or wifi).
  2. Confirm you have the latest version of the Upwork mobile app by going to the iTunes App Store or Google Play store.
  3. Remove the app from the device’s memory (force stop/quit), reopen the app, and try again.
  4. If the problem persists, email or


Not Receiving Any Message Notifications

If you’re not receiving any Messages notifications via email or the app, you may have disabled them.

  1. Go to your Messages in the desktop app or
  2. Click the gear icon at the top left to open your Message Settings.
  3. In Desktop and Mobile Notifications, choose an option that isn’t "Never" to enable notifications.

Not Receiving Mobile Notifications

If you are receiving email notifications about Messages, but aren’t receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your device settings.

Android Asus ZenFones have a known issue that will not let you receive push notifications unless you have the app running in the background.


Have more questions? Submit a request


Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk