Troubleshoot Mobile App

Login Issues

Account Blocked

If you have too many failed attempts in a short time period, your account will be blocked as a security measure. Visit and log in from there to unblock your account.

Connection Error

If you see this error message, please try again in a few minutes. If you continue to see this, please email or

Upwork Maintenance

Upwork is temporarily down for maintenance occasionally. Please visit to check the site status.

App Screens Not Loading

If you experience any of the following issues

  • User info cannot be downloaded
  • Connecting status doesn’t go away
  • No internet connection

Please follow these instructions

  1. Confirm you are on a working internet connection (cellular or wifi)
  2. Confirm you have the latest version of the Upwork mobile app. Clients can check the Google Play store here or the iTunes App Store here. Freelancers can check the Google Play Store here or the iTunes App Store here
  3. Remove the app from the device’s memory (force stop/quit), reopen the app, and try again
  4. If the problem persists, email or

Log in to get personalized help.