In many cases, your antivirus program can find and get rid of the malware for you (you can follow the instructions in the application). In more stubborn cases, contacting a dedicated tech support provider (not Upwork support) may be necessary as you may need to completely reset your device and start over from your latest backup. This is why pros perform backups regularly.
To report malware on Upwork please e-mail firstname.lastname@example.org – this includes suspicious links as well as malware you believe you’ve found on our platform.
Want to learn more about getting rid of a malware attack? Click here to read the Federal Trade Commission’s detailed advice.
Has your Upwork account been compromised by an attack? Continue reading in Secure a Compromised Account.
For an overview of online safety and security best practices, please visit our Security Center. Or check out our complete online security series by clicking the links below:
- Step 1: General Electronic Security
- Step 2: Avoid Phishing & Malware
- Step 3: Detect Malware
- You are here —Step 4: Get Rid of Malware
- Step 5: Secure a Compromised Account