A client-centric approach is fundamental to long-term success on Upwork. By prioritizing your client's needs and expectations, you build trust, foster loyalty, and increase the likelihood of repeat business. To build a successful freelance career, mastering these key aspects of client management is essential:
- Understanding client needs: To deliver exceptional service, it's crucial to deeply understand your client's goals, challenges, and desired outcomes. Effective communication, active listening, and empathy are key to building rapport and gaining valuable insights.
- Exceeding expectations: Delivering work that exceeds client expectations is essential for building a strong reputation. By going beyond the project scope and providing additional value, you demonstrate your commitment to client success. Proactive communication, timely delivery, and a willingness to adapt to changing requirements are crucial in exceeding client expectations.
- Building long-term relationships: Focus on cultivating long-term partnerships by consistently delivering high-quality work and providing exceptional customer service. Encourage open communication, value client feedback, and seek opportunities to expand your services. By prioritizing client satisfaction, you increase the likelihood of repeat business and referrals.
Once the work for the contract is complete, the independent professional and the client both have the ability to close the contract. Be sure to communicate with the client before closing a contract. After closing the contract, the client has 14 days to leave a review. You can write a review for your client as well, which might make them even more likely to write one for you.
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Tip: To avoid getting stuck in a paused contract, proactively manage your projects. Clearly define project milestones and deliverables and communicate the next steps with your client. Upon completion of each phase, be sure to discuss with your client if it is appropriate to either end the contract or move to the next milestone. Once a project is complete, let the client know you are open to being rehired for future collaborations and request their feedback on your work. |
Consider this: the micromanager |
You're working with a client who provides very detailed instructions and frequently requests updates. While their involvement shows their commitment to the project, their constant communication can feel overwhelming. How would you adapt your communication style to build trust and maintain a productive working relationship? |
