Your Job Success Score (JSS) is a metric that reflects your overall performance as a freelancer on Upwork. It's calculated based on various factors, including client feedback, your completion rate, and how well you adhere to project timelines. Knowing more about your JSS can help you determine how you’re performing on the Upwork platform.
Accessing JSS insights:
- Navigate to stats/trends: Find this section in your Upwork profile.
- View JSS insights: You can see your overall JSS and a breakdown of the factors contributing to it.
Upwork's Job Success Score or JSS reflects previous client satisfaction working with a freelancer. Job success scores can boost freelancers visibility on the platform and give clients the confidence that freelancers have the ability to deliver quality work. Maintaining a high JSS helps you earn top rated and top rated plus badges. You can earn JSS after working with two different clients in your lifetime and after completing two or more eligible jobs on Upwork. Eligible jobs are ones with end of contract feedback or in the case of long-term contracts. Jobs where payment is made every 90 days. Scores look at jobs completed within the last 24 months. Scores update daily and use many factors to calculate the most accurate summary of a freelancer's abilities and professionalism. One key factor is client satisfaction, which includes public feedback, private feedback, and reasons. A contract ended jobs with higher earnings and the contract length have a bigger impact on your job Success score. Jobs with earnings between $1 to $250 weighted as one job. Jobs with earnings between $251 to $1,000 weighted as 1.25 jobs and earnings of more than $1,000 weighted as 1.5 jobs for contract length every three months with payment is weighted as an extra job up to a maximum weight of eight jobs. Remember that some jobs or clients may be excluded from your JSS to ensure score integrity and protect you from potential bad actors. You can view your most up-to-date score jobs that impact your score and tips on improving your performance on the Job Success Insights page.
Using JSS insights to improve your business:
Through carefully analyzing your JSS data, you can identify your strengths and weaknesses. Use these insights to set specific goals for improvement and track your progress over time. Actively seeking feedback from clients can provide valuable insights and help you address any areas of concern.
