Upwork offers mediation assistance for 30 days after a payment is made. This is separate from our formal refund requests and disputes processes. If your own attempts to resolve an issue have failed, and no more than 30 days have passed since payment was made, a mediation specialist can help facilitate a mutual agreement between client and freelancer. They are not a judge or arbitrator and there will be no “ruling” in anyone’s favor. Instead, the goal is to discuss the matter and work together to resolve any issues.