Milestones spell out what you are to receive and pay for. Once you receive the work, you’ll need to review it and make a decision to accept it or request changes.
Please discuss with your freelancer ahead of time how you'd like any files or other work product delivered to you. Files can be sent using your contract’s Message Room (recommended) or whatever third-party solutions you prefer. When your freelancer submits a milestone for your approval, it's important that you have some way to review their work.
To review a milestone:
- Go to Jobs > My Jobs and choose the contract
- Click the Review & Pay button
You have 14 days from the submission of a milestone to review and approve or request changes.
- Approval releases the payment from escrow to your freelancer.
- Requesting changes closes the review period until the freelancer submits work on the milestone again (then the review period starts over at 14 days).
If you fail to respond to a submission within 14 days, the escrowed funds are automatically released to your freelancer as your failure to respond is deemed approval. Therefore, it is important to mark Request Changes on the contract in Upwork if you would like your freelancer to edit their submitted work.