Review a milestone

Milestones spell out what you are to receive and pay for. Once you receive the work, you’ll need to review it and make a decision to accept it or request changes.

Please discuss with your freelancer ahead of time how you'd like any files or other work product delivered to you. Files can be sent using your contract’s Message Room (recommended) or whatever third-party solutions you prefer. When your freelancer submits a milestone for your approval, it's important that you have some way to review their work.

To review a milestone:

  1. Go to Jobs > My Jobs and choose the contract
  2. Click the Review & Pay button

You have 14 days from the submission of a milestone to review and approve or request changes.

  • Approval releases the payment from escrow to your freelancer.
  • Requesting changes closes the review period until the freelancer submits work on the milestone again (then the review period starts over at 14 days).

If you fail to respond to a submission within 14 days, the escrowed funds are automatically released to your freelancer as your failure to respond is deemed approval. Therefore, it is important to mark Request Changes on the contract in Upwork if you would like your freelancer to edit their submitted work.

2_Paying_for_a_Milestone.png


Have more questions? Submit a request

Comments

Upwork Status

Incident Status
Components
Locations

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

We noticed that you're currently using a browser that is not supported by our video verify process.

We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

Upwork’s Category Specialists are standing by to help you discover and plan new projects.

Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

Your chat will begin in the bottom right corner of this page.

Upwork’s Category Specialists are currently offline.

Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

How can we help?
Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
Thanks for your message! Your request to change your profile back to "public" has been successfully submitted.