Fixed-price contracts with money in escrow and no activity for 90 days are considered “dormant,” and the funds in escrow are released. This prevents money from being held in escrow for too long.
To avoid a dormant contract, we recommend keeping an active milestone with a deadline within 90 days.
If an account is close to becoming dormant and not going to be active again before the 90 days end, we encourage freelancers and clients to work together to decide who will receive the funds in escrow and to request the release of funds.
If an account does become dormant, we will follow the process outlined in section 4 of the Fixed Price Service Contract Escrow Instructions in Upwork’s Terms of Service.