We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. This is outlined in the Upwork Terms of Service.
Upwork verifies identity in several ways:
Reasons you could be asked to verify your identity
- To determine ownership of an account, including U.S. Government Know Your Customer (KYC) compliance program
- To confirm your location to qualify for location-specific jobs
- To assist you in resuming your account
- Any other reason that Upwork deems appropriate to maintain the integrity of the marketplace
Unable to verify
If you're unable to verify your identity, you may not be able to continue working through Upwork. That means pausing contracts and not allowing any withdrawals (funds would be returned to your clients).
Deliberately uploading falsified documentation is a crime and violators will be permanently suspended. Upwork may report users who attempt to send fake or falsified documents. This is why it’s so important you don’t crop, rotate, touch up, adjust colors, or alter the images in any way.