Classification Assessment

In general, the Upwork Compliance Team assesses factors required by law, such as:

  1. Freelancer’s location, work history, and business details
  2. Expected deliverables and type of work
  3. Contract terms (hourly or fixed-price, payment amount, duration, and other factors)
  4. Whether the client needs to control when, where, or how the work is done

Client expectations

The client extending the contract may be asked to answer questions to confirm whether the client will treat the freelancer as an independent contractor for that project.

As a general rule of thumb, most laws consider whether the client will retain the right to determine or control when, where, or how the work is done. To classify a freelancer as an independent contractor, a client should be willing to rely on the freelancer’s expertise to get the project done without instruction or supervision. For more details, read Employee vs. IC? Compliance at a Glance.

You can view or complete any step of the onboarding process in Freelancers > Onboarding.

Important: Work through Upwork may not begin until the classification process is completed and onboarding status is shown as 100% complete. Freelancers classified as independent contractors are engaged by Upwork Talent Group Inc., which serves as the Agent of Record (AOR) for contracting purposes. You will continue to communicate directly with the freelancer on the project.


Freelancer expectations

A freelancer may be asked to provide additional documentation to demonstrate their independent business (additional documentation is required less than half of the time).

You can require that the freelancer complete additional tasks, like background checks or additional agreements, before accepting the contract offer.

More details can be found in this help article.

Have more questions? Submit a request


Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

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