We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. If you received a request linking you to these instructions, you have been selected for our “Selfie Identity Review” process.

To verify your identify, send us two photos:

• A selfie of you holding a government-issued ID and paper (see details below)
• A photo of your ID

Please send the photos as PNG, JPG, or PDF files.

Selfie & ID Preparation

Selfie Photo

1. On a blank piece of white paper write your name, today’s date, and your ID ticket request number.
   Note: Your ID ticket request number can be found in My Requests or in the email notification you received.
2. Hold both this paper and your ID in one hand so we can clearly see both.
3. Take a selfie of you, your ID, and your handwritten note.
   Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing.

Selfie Image Requirements:

FAQs: Why was my selfie not accepted?, my selfie was rejected, I don't know how to take my selfie for verification

• Do not edit the image in any way, including cropping.
• The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted).
• Don’t wear sunglasses, hats, or anything else that obstructs your face.
• If possible, remove glasses (even clear ones) to avoid problems with glare.
• Make sure we can clearly see your face and the written information on the paper.

ID Photo:

Place your ID on a flat, well-lit surface and take a photo of it.

ID Requirements

• Your ID must include your photo, signature (if applicable), name, date of birth, and address, with the exception of passports, which don't need your address.
• Your ID must be valid and issued by your national or regional government (not an employer or school).
• Do not edit the image in any way, including cropping.
• When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

Upload Instructions

1. Click on the secure link we sent you to use in our Selfie Identity Review request.
   
   
2. When we request your “Government-issued ID card or passport” in the document submission process, you can submit your photo of it. A scanned image is not required in this case. Follow the form instructions to upload the image of only your ID, then choose Submit.
   
   
3. Upload your selfie image (PNG, JPEG, or PDF file) as an additional verification document. Select Other for Document type. Then choose Submit.