Selfie Identity Review Process

We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. If you received a request linking you to these instructions, you have been chosen to participate in our “Selfie Identity Review” process.

What does this mean for you? We need you to take a moment and send us two photos. One, a selfie of you holding a valid, government-issued ID (see more details on accepted IDs below). And two, a photo of only your ID. Once we receive your photos, we will review them and get back to you in 3 to 4 days. Please send the two photos as PNG, JPEG, or PDF files.

While the verification process is simple, it’s important that you follow the instructions below.

Selfie & ID Preparation

 

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  1. On a blank piece of white paper write your name, today’s date, and your ID ticket request number. Note: Your ID ticket request number can be found in My Requests or in the email notification you received.

  2. Hold both this paper and your ID in one hand so we can clearly see both.

  3. Take a selfie of you, your ID, and your handwritten note. Important: All three elements (you, your ID and your writing) must be clearly visible without cropping or editing.

  4. Then place your ID on a flat, well-lit surface and take a photo of it.

Selfie Image Requirements

  • Do not edit the image in any way.

  • The photo needs to include your full face, head-on, with no distortions, shadows or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted).

  • Don’t wear sunglasses, hats, or anything else that obstructs your face. If possible, remove glasses (even clear ones) to avoid problems with glare.

Make sure we can clearly see your face and the written information on the paper.

ID Requirements

  • Your ID must include your picture, signature (if applicable), name, date of birth, and address, with the exception of passports, which don't need your address.

  • Your ID must be valid and issued by your national or regional government (not an employer or school).

  • Do not edit the image in any way.

  • When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing.

Upload instructions

Step 1

Click on the secure link we sent you to use in our Selfie Identity Review request.

Step 2

When we request your “Government-issued ID card or passport” in the document submission process, you can submit your photo of it. A scanned image is not required in this case. Follow the form’s instructions to upload the image of only your ID, then choose Submit.

 

Step 3

Upload your selfie image (PNG, JPEG, or PDF file) as an “Additional verification document.” Select “Other” for “Document type.” For the “Date issued” field,  you can enter any date in this case. Then choose “Submit.”

Please allow 3-4 business days for your results.

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