When we notice you’ve submitted proposals for many jobs but have won very few contracts or had very few earnings, it signals to us that the opportunities on Upwork are not a good match for your skills. (It also can mean you’re violating our Terms of Service by winning contracts through Upwork but not being paid via Upwork or spamming clients.)
If your account has been suspended because your skills aren’t in demand, please know we carefully looked at the number of proposals you submitted for jobs and the contracts you were awarded to make our decision.
Frequently Asked Questions
If you haven’t submitted an appeal already, you can email us at email@example.com. Please include why you are appealing our decision and as many details as possible. For example, do you have any additional education, skills or work experience that is not included on your profile? If so, please attach copies of relevant documents (diplomas, certificates, etc.) that verify that education, skill or experience.
Please note each case will be manually reviewed by our Trust & Safety team to decide if your account can be reinstated.
We have systems in place to check both client and freelancer accounts to make sure they are not violating our Terms of Service and suspend both client and freelancer accounts to improve the success of the overall Upwork marketplace.
Your account will be suspended if we notice you have submitted proposals for many jobs on Upwork, but have won very few contracts or had very few earnings. Typically, this means the opportunities on Upwork may not be a good match for your skillset. Please note that we find only a small portion of our users’ accounts are suspended for this reason.