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Using our chatbot is the first step you can take to get problems solved. It can help you find relevant Help articles or connect you with a support agent.

How do I use the chatbot?

  1. Go to the Help Center.
  2. Select "Get Support" at the bottom of your screen.
  3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.

Questions the bot can answer include:

  • How do I change my billing method?
  • How can I add another milestone to a contract?
  • How do I track time with the Upwork Desktop App?

While our chatbot can point you in the right direction, please keep in mind that it can’t answer account-specific questions, such as:

  • Why did you bill me?
  • Can you help me find a job?
  • What is the due date of my project?

For account-specific questions, or if you are still stuck, an agent from our support team can help.

To speak with a human for help using Upwork:

  1. Go to the Help Center.
  2. Select “Get Support” at the bottom of your screen.
  3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
  4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."

    Talk to an agent, Contact Support, Talk to a human, Talk to a representative, I need to talk to a human, How to contact support, create ticket

  5. Select "Contact Support" and follow the options provided.

Note:
Please note that correct spelling and short, direct, single-topic questions work best. Our chatbot is continually learning and new useful information is added on a regular basis.

Log in to get personalized help.