Data is an automated support bot that functions as an interactive assistant. He can help you find relevant articles, answer questions, and point you to the exact information you need. You'll find Data floating at the bottom-right of this and every page on Upwork Help, ready to assist.
The support bot works for general questions about how Upwork works, specific how-to questions, and troubleshooting common issues.
Sample questions
- How can I add another milestone to a contract?
- Can I have both a freelancer and client account?
- How do I track time with the Upwork app?
While the Data can answer a range of questions about how to use Upwork, please keep in mind that he can’t answer account-specific questions at this time. For that, you’ll need to contact us — just press the Get Help button at the bottom right of any article page or let Data know you'd like to speak with a human.
Please note that correct spelling and short, direct, single-topic questions work best. Data is continually learning and new useful information is added on a regular basis.