Using our chatbot is the first step you can take to get problems solved. It can help you find relevant Help articles or connect you with a support agent.

How do I use the chatbot?

1. Go to the Help Center.
2. Select "Get Support" at the bottom of your screen.
3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.

Questions the bot can answer include:

• How do I change my billing method?
• How can I add another milestone to a contract?
• How do I track time with the Upwork Desktop App?

While our chatbot can point you in the right direction, please keep in mind that it can’t answer account-specific questions, such as:

• Why did you bill me?
• Can you help me find a job?
• What is the due date of my project?

For account-specific questions, or if you are still stuck, an agent from our support team can help.

To speak with a human for help using Upwork:

1. Go to the Help Center.
2. Select “Get Support” at the bottom of your screen.
3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."

   Talk to an agent, Contact Support, Talk to a human, Talk to a representative, I need to talk to a human, How to contact support.

5. Select "Contact Support" and follow the options provided.

FAQ - How to create a ticket? How to contact support?: Create a ticket through our support bot. The bot will show the "Ask us to contact you" button if it's unable to find an answer for you.

FAQ - How to talk to an agent? How to speak with a representative: Just type "Talk to a human" and the bot will provide you with support options.

Note:
Please note that correct spelling and short, direct, single-topic questions work best. Our chatbot is continually learning and new useful information is added on a regular basis.