When you’re asked to verify your identity, you’ll need to start the process on your computer and complete the process on a mobile device with a working camera. Learn more about identity verification here.
Allow camera access
If permissions are turned off, you may need to allow us to access your camera
For Android Chrome
To the right of the address bar, tap the triple dot (...) button > Settings. Choose Site Settings. Select Microphone or Camera. Turn the microphone or camera on or off.
For Google Chrome
On the left of your address bar, tap Camera or Microphone. These icons only appear if you previously changed your camera and microphone permissions for the site. Turn Permissions on or off.
For Safari
Go to Settings on your device. Scroll down and open the Safari tab. Ensure Camera & Microphone are set to Allow.
For Firefox
In your device's Settings app, go to Apps, and select Firefox. Open Permissions. Ensure the camera and microphone are toggled on.
For Microsoft Edge
Choose the microphone or camera button in the bottom menu toolbar. A pop-up should appear in the upper left of your screen asking for permission to use your camera and microphone.
