If you received an error that Financial transactions for Account Name (8-Digit #) have been limited, it means we have temporarily put a hold on your account, commonly due to a failed charge. The fastest way to resolve this issue is to add a new billing method and pay any outstanding balance on your account.
Whenever a financial hold or suspension is placed on an account, an email is sent out from firstname.lastname@example.org with the specific reason for the financial hold and steps to resolve it. If you are uncertain as to why the charge failed, you can try several troubleshooting steps.
- PayPal - Log into your PayPal account to confirm your Billing Agreement with Upwork is signed and your PayPal account is “verified.” If you do not see any issues with your PayPal account, please contact PayPal to determine why they are declining the Upwork charges.
- Credit Card - In order to use your credit card on Upwork, the card must be verified. If you haven’t already verified your card, click here to learn how. There could be many other reasons your payment was unsuccessful, such as insufficient funds, the credit card is expired, fraud protection, etc. To find the specific reason, please contact the bank/company that issued you the credit card.