At times, we must place a financial hold on a user’s account. When we take this step, you will see the following error message (or one similar to it) when you try to access certain areas of Upwork:
Financial transactions for Account Name (8-Digit #) have been limited. Please check your email for additional information or contact customer support.
In many cases, the temporary hold or suspension is a result of an issue with your billing method and can be resolved easily. If a charge to your billing method failed, you’ll see a note: Charge failed
Click below to update your billing method
Check for an Email from Upwork
If you see this error message, the fastest way to learn more is to review the email we sent to you (from firstname.lastname@example.org) at the time your account was put on hold or suspended. In addition to giving you the specific reason for the financial hold, the email will also explain if and how the matter can be resolved.
Troubleshoot the Payment Issue
If you are uncertain as to why the charge failed, you can try several troubleshooting steps.
- If you use PayPal - Log into your PayPal account to confirm your Billing Agreement with Upwork is signed and your PayPal account is “verified.” If you do not see any issues with your PayPal account, please contact PayPal to determine why they are declining the Upwork charges.
- If you use a credit card - In order to use your credit card on Upwork, the card must be verified. If you haven’t already verified your card, click here to learn how. There could be many other reasons your payment was unsuccessful, such as insufficient funds, the credit card is expired, fraud protection, etc. To find the specific reason, please contact the bank/company that issued you the credit card.
Tip: To prevent future payments issues, try adding an alternative billing method to your Upwork account. This can help prevent future holds and suspensions should your primary billing method fail.