From time to time, we evaluate and update the specialties and skills listed on Upwork to reflect the current trends and talents that freelancers offer. These updates improve our site’s search and matching capabilities, so it’s important that they’re kept up-to-date.

Often, these updates involve simple renaming, merging, and corrections to streamline the user experience. You may not even notice them! However, they improve our metadata and result in clearer information, improved organization, and more accurate listings in our marketplace and your job searches.

For example:

  • If you are a client, specialties and skills help categorize your job post and match your project with the talent you need
  • If you are a freelancer, specialties and skills help you market your talents and create specialized profiles that accurately reflect your expertise

In this particular update, we’ve focused on changes to the Customer Service Category. We’ve also made additional improvements; find them in the list below.

We have automatically updated related categories, job filters and feeds, existing profiles, and job posts with any applicable changes.


Customer Service
  • Added Customer Experience Services (e.g. Customer Acquisition, Order Processing, Community Management)
  • Added Ticketing Systems Software (e.g. Zendesk, HubSpot, Zoho Desk)
  • Added eCommerce Platforms (e.g. Shopify, Magento, WooCommerce)
  • Added Languages (e.g. English, French, Spanish)
Tech Support
  • Added Product Support Services (e.g. Bug Report Documentation, FAQs Compilation, Product Onboarding)
  • Added Ticketing Systems Software (e.g. Zendesk, HubSpot, Zoho Desk)
  • Added Languages (e.g. English, French, Spanish)
Lifestyle Coaching
  • New specialty
  • Added Lifestyle Coaching Services (e.g. Yoga, Travel Planning, Cooking)
Manual QA
  • New specialty
  • Added Manual Testing Frameworks & Tools (e.g. Appium, Kobiton, Testlink)
  • Added Manual Test Types (e.g. Beta Testing, Sanity Testing, Regression Testing)
  • Added QA Deliverables (e.g. Test Strategy, Risk Analysis, Annotated Screenshots)
  • Added QA Tools (e.g. Docker, Ansible, Asana) 
  • Added Test Types (e.g. API Testing, Web Testing, Mobile Testing)
Functional QA
  • Deprecated and split into Manual QA and Automation QA
Software Development Tutoring
  • Renamed to Coding Tutoring

Was this article helpful?

58 out of 185 found this helpful