To build trust, we may ask you to visually verify your profile to make sure it’s you when you work on Upwork. In most cases, we’ll be able to verify your identity within minutes. Learn more about identity verification here.

To complete verification, we will ask you to take a photo of yourself or have a video call with one of our agents. Your ID picture must match what you currently look like.

If you’re asked to verify your identity, follow the link in the email you receive to begin the process. This is a secure and encrypted link that will remain active for 30 days. However, you will need to verify your identity within seven days or we will put a hold on your account.

Frequently Asked Questions

What language is the video call in?

The call is meant to verify your identity, not to test your English fluency. So do not worry if your English is not perfect. We work with freelancers in over 180 countries, and we understand that English may not be your first language.

Why are you asking me to verify my identity again?

We understand you may have verified your identity in the past. We ask users to re-verify because periodic checks ensure that their accounts continue to reflect accurate information. Our goal is to make this process as seamless as we can and we thank you for your contribution in keeping Upwork a professional and safe community.

How does Upwork protect my personal data?

We do not sell any of the identity verification information you share with us, and we process and retain your information according to Upwork’s Privacy Policy. Any ID documentation that you submit will be encrypted and securely processed.

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