Sometimes, a project gets canceled or a job is removed from Upwork without a hire. In the following cases, these Connects will be returned:
- If a client cancels a project before a contract is made, the Connects you used on that proposal will be returned. This does not apply to expired job posts
- If we remove a project’s post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned
In these cases, Connects are credited back to your account for reuse — not for a refund of their cash value.
When Connects are not returned
When you use Connects, you’re using them to promote your services, and they won’t be returned if a client doesn’t select you or you change your mind about a job post. For example, we won’t return your Connects when:
- The client rejects your proposal
- The client chooses another freelancer
- The job expires without a hire
- You withdraw your proposal from a project
PRO TIP:
When you use your Connects, you’re using them to promote your services to prospective clients. Think carefully about a project before reaching out!