Learn how to cancel a Project Catalog order, request a refund, or respond if your freelancer cancels. Understand refund timelines and next steps.
In this article
- How do I cancel a Project Catalog order?
- Will I get my money back if I cancel a project?
- What if the freelancer cancels the project?
How do I cancel a Project Catalog order?
- Go to Manage work > Your contracts
- Open the contract for the project you want to cancel — you’ll be in the contract workroom
- Select Cancel contract in the top right
- Submit a refund request to the freelancer
Will I get my money back if I cancel a project?
It depends. Refunds aren’t guaranteed.
- If the freelancer approves your cancellation and refund request, you’ll get your money back in full. Refunds usually take up to five business days to process. Learn more about refunds here
- If the freelancer already started or completed the work, they can choose to keep part or all of the funds and dispute your request. Learn what to do next here
Tip:
If something about the project changed, consider messaging your freelancer before canceling. Most are happy to adjust timelines or scope if possible.
What if the freelancer cancels the project?
A freelancer can cancel a project within 24 hours of receiving your requirements — maybe because their schedule changed or they realized the project isn't the right fit.
You’ll get a full refund within five business days if:
- The freelancer cancels
- You didn’t submit requirements within 48 hours (in which case the system auto-cancels it)
If you're still interested in working together, you can message the freelancer to see if they’re available later — or browse other projects that may suit your needs.