Upwork is working to support Ukrainian users and the broader community in need. Learn more.

We are working hard to mitigate the impact of conflict and help preserve the careers of Ukrainian freelancers.

As part of this effort, if you are eligible, your Job Success Score (JSS) will not go lower than the score you had as of February 20, 2022. Your JSS can increase or stay the same, but will not be affected negatively for the time being.

If your score dropped since February 20, 2022, we will update it to your score as of February 20. You will see this change reflected on your profile beginning March 20, 2022.

You are eligible for this change if your profile country was listed as Ukraine at any time between October 1, 2021, and February 28, 2022, and you’ve earned at least $1.00 on Upwork prior to February 28, 2022.

Frequently Asked Questions

Am I eligible?

This change in JSS applies if you:

  • Have a profile address set to Ukraine at any time between October 1, 2021, and February 28, 2022
  • Have at least $1.00 in earnings prior to February 28, 2022
When does this begin?

You should see this reflected in the JSS update on March 20, 2022, and moving forward until further notice.

When will the change be reversed and go back to normal?

Upwork will continue to carefully monitor the invasion of Ukraine, keeping freelancers and clients posted on further updates and changes. Our thoughts are with you and your family at this difficult time.

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